The Wall Street Journal Reviews
Based on 41 customer reviews and online research, wsj.com has a consumer rating of 1.3 out of 5 stars, indicating that most customers are not satisfied with The Wall Street Journal.
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1 Star(35)
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How would you rate The Wall Street Journal?
Top Reviews
This paper has been going downhill since Murdoch bought Dow Jones from the Bankrofts.
Editorial board, always biased to the right by their own admission, has degenerated into a cheap whiner's club.
Fortunately the news reporting section maintains its traditional journalistic independence because the Bankrofts demanded of Murdoch to commit in writing that he would not be tampering with it. Still, headlines are often misleading, main body objective.
Comments moderators, i. E. frustrated journalism applicants hired off the street, some employed on a part-time basis, antagonize readers, making capricious random decisions under scant supervision - if any at all.
Paper deliveries contracted out to strapped for cash local newspapers cannot compare to the Bankrofts days when the Journal had its own circulation managers in every city and double-bagged porch delivery was available upon request at no extra charge.
Gone is the home office based Customer Service as well. Overseas call center atrocious. Representatives rude, poorly informed of company policies - assuming you can understand what they are saying.
Bye Bye, Journal, from a twenty five years subscriber, forty years reader.
People be careful about this online journal. They attract customers with lower subscription price snd then increase the price without any notice. This is kind of a trap! You will not be able to unsubscribe online or via an automated system as the automated system will not recognize your account. They are a fraud company!
Customer Reviews (41)
Can't cancel. What a joke. Don't sign up for a great news paper. You can't cancel without calling a number.
If you can't trust the news not to steal from you, is there hope for journalism. WSJ has no online way to cancel subscriptions you never consented for. It took me over 30 minutes and three phone calls to get a subscription I never ordered cancelled. I had to speak with 3 different people. Shady and unacceptable.
Exactly like everyone here I've been scammed in Australia. Offered promotional offer and says cancel anytime. They just fail to mention impossible to cancel other than calling. Extremely disappointed.
Boring content so I go online to try to cancel my subscription but there is no way to cancel online! I go to the online chat section where there is a help button for cancellation, but when I click that it says they can't help and that I have to call! So I call, but the message says "outside of normal business hours". WSJ is a lame scam. I'll just do a credit card chargeback instead. Avoid WSJ. Besides, the content is boring AF.
Terrible customer service and truly the worst delivery service I've had for a paperer anything else!
Cannot cancel my subscription online! This is ridiculous. You have to call a phone number in a foreign country (my country is not listed), with limited opening hours. It should not be legal to make the subscription so easy and the cancelling so extremely cumbersome. Technically it should not at all be harder to unsubscribe than subscribe. WSJ loses all credibility on this stunt.
I wish I could give them 0 stars. I am a college student and had to get this for my class. Luckily it was free for a couple of months but afterwards I started having to pay a good $40. I called many different times trying to cancel after my class was finished. They would keep me on the phone for nearly an hour each time just saying that they were going to change my subscription instead of canceling. It was so frustrating and I did not have the money for it. It's been a year since I first had to sign up for it and my dad finally had to call for me because they wouldn't listen to me no matter how firm I was being. This was the most frustrating thing to deal with and I ended up spending more than $100 on something that I did not touch after March 2020. The customer service reps must work on commission. Completely unfair and such a scam of a website. The only way to cancel is by calling so be careful when subscribing.
The product itself was good 4 stars. The part that disappointed me was how difficult it was to navigate between all the different subscription offers. I settled on the three months for a buck figuring at the end I will get a year if the product is good. I missed my deadline and was charged $43 a month for two months. Their customer service is so poor, by the time my subscription was canceled Id been billed for a third month. So $130 when a full year is offered at $67.60...... But that's only for NEW customers!
The product itself was good 4 stars. The part that disappointed me was how difficult it was to navigate between all the different subscription offers. I settled on the three months for a buck figuring at the end I will get a year if the product is good. I missed my deadline and was charged $43 a month for two months. Their customer service is so poor, by the time my subscription was canceled Id been billed for a third month. So $130 when a full year is offered at $67.60... But that's only for NEW customers!
You can subscibe in one click but need to call and wait for a while to cancel your subscription. Canceling shoukd be online too, ridiculous in this day and age !!!!!
Their business practice is to make money by making it impossible for anyone to ever cancel a subscription. DO NOT SUBSCRIBE to their digital product. Worst customer experience and shows the WSJ brand does not care about building trusting relationships with consumers.
Regarding the Covid-19 virus, the rumor that has been expressed in many rooms of the fourth estate is that certain people are intellectually vacant enough to be vaccinated only because some people that have worked in the film or television industry have been inoculated. Truth is impossible to see through blindingly yellow journalistic views.
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